The Efiko Podcast

Dr D Needs to Hire Better

One of our listeners, Dr D who runs a Private Hospital in Lagos Nigeria is concerned about the high staff turnover and the waste of time and resources spent on recruitment. The Online Efiko provides him some useful advice, not just about hiring but also about the structure and systems in his organization

SEXUAL HARASSMENT IN THE WORKPLACE

Today, we explore the very important issue of #SexualHarassment in the workplace as we respond to a question from Ms N based in Abuja, Nigeria. Omagbitse shares his thoughts for the benefit of the victims, perpetrators, and the rest of us who can do something to stem the tide of this problem around us. 

Improving Revenue and Collections in a Law Firm

Happy New Year! In this episode, Omagbitse Barrow responds to a question from one of our listeners who is the Chief Executive of a Law Firm struggling with paying salaries and collecting income from clients. Listen to find out what insights Omagbitse shares that will no doubt be valuable to your business too. 

What Makes Great Service?

We all agree that building a culture of service in any organization is easily the most potent strategic focus that any organization can have. Creating and sustaining a culture of service excellence requires a relentless focus on five core capabilities as an organization – we call them the Governing Forces of Service Delivery.

In today’s episode of the Online Efiko Podcast, Omagbitse Barrow explores each of the five governing forces of Service Delivery.

Who Pays Your Salaries?

If your employees really know who pays their salaries, they will pay the right attention to ensuring excellent service delivery and sustaining a culture of service excellence.

In today’s podcast episode on “Who Pays Your Salaries”, Omagbitse Barrow explores the issue of service delivery and the commitment that organizations need to make to ensure that customers receive what they truly deserve – exceptional service. 

The Basics of Accounting and Book Keeping

Business owners and organizational leaders must understand the language of business – that is expressed in accounting and finance. You do not need a degree in finance and accounting to be able to understand the basics of financial management and apply them to your work.

In this episode of the Online Efiko Podcast, Omagbitse Barrow introduced listeners to the “Basics of Accounting and Book Keeping”.

How to Sell Consultatively

If you really want to sell in a manner that ensures that the cash machine keeps ringing; that you have a healthy and consistent pipeline of leads and that you add value to your customers in a way that you get repeat business and referrals, then you must learn to apply the skills for consultative selling. 

In this episode of the Online Efiko Podcast, Omagbitse Barrow explores the process and skills for consultative selling.

How to Manage your Human Resources

Business owners and organizational leaders need to be more deliberate about managing their human capital. Failing to do so means that you just keep paying salaries and struggling to get the return on your people investments – which can be a major source of frustration.

In this episode of the Online Efiko Podcast, Omagbitse Barrow explores five ingredients that are important to getting the most out of your people and how you can apply them in simple yet powerful ways in your organization.

Getting the Write Start

Many professionals and managers struggle with communicating effectively in writing and this causes significant man-hour losses due to continuous writing, re-writing, correcting, and editing. In this episode of the Online Efiko Podcast, Omagbitse Barrow explored some of the typical challenges that professionals have with business writing and identify principles and strategies that will help with overcoming these challenges.

Money Matters Matter for Children

Sometimes when my colleagues and I talk about teaching children about financial planning, some parents and educators are concerned – they tell us to allow the children to enjoy the innocence of their youth and not worry about things like “money” until they are older. In this episode of the Online Efiko Podcast, Omagbitse Barrow shared some of my personal stories and experiences to drive home the important point – that money matters matter especially for children.